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Description/Job Summary


The Helpline Volunteer Coordinator/ Victim Advocate will supervise helpline volunteers insuring that shifts are covered 24/7. Monitor training and re-certification of volunteers to the Florida Council Against Sexual Violence core advocacy standards. Provide crisis intervention and advocacy to primary and secondary victims on the victim services helpline; review crime victim compensation option with callers, as needed. Provide advocacy to victims during sexual assault forensic exams, and accompaniment to legal proceedings, to include investigatory interviews. Maintain knowledge of the population(s) served and awareness of the impact sexual violence has on an individual and family. Maintain awareness of the importance of language used, and avoid stigmatizing language and conduct. Monitor, observe, and respond to clients as appropriate. Establish a helping relationship with the client and the client’s support system. Treat clients, their support persons and staff with respect and dignity. Use good communication skills including active listening, feedback and attending behaviors with clients, their support persons and other staff. Recognize and demonstrate appropriate boundaries in interactions with clients and the clients’ support persons. Assess for, and respond appropriately to, client risk situations/events. Communicate with others regarding client risk situations. Seek supervision and consultation on issues presented as needed. Positively represent Lakeview Center, Inc. in all job duties.

  • Must have a Bachelor’s degree and be a certified Florida Council Against Sexual Violence (FCASV) victim advocate.  
  • Must complete training and maintain Victim Services Practitioner Designation as provided by the Office of the Attorney General (OAG).
  • Good oral and written communication skills
  • Ability to work within the guidelines established in the policies and procedures of the agency and assigned program division
  • Ability to work cooperatively and collaboratively with multidisciplinary staff and demonstrate ability to maintain an independent work schedule.
  • Ability to effectively relate to a variety of individuals, including persons living with a mental illness and/or substance use disorder, persons with developmental disabilities, family members of persons served, and co-workers
  • Ability to problem solve and advocate for persons served
  • Ability to assist in maintaining a therapeutic and safe environment
  • Will be required to complete in-service training
  • Must have a valid Florida Driver’s license
  • Must be insurable under LCI’s automobile plan
  • Must be able to travel locally to clients’ homes, training locations and other locations as necessary

To Apply

Interested applicants please visit and complete the on-line application. If you require additional assistance, please call Human Resources at 850-469-3729.

Lakeview Center is an Equal Opportunity / Affirmative Action employer. Minorities, Females, Protected Veterans and Individuals with Disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Drug Free/Nicotine Free Workplace Employer, DRUG TESTING/NICOTINE TESTING REQUIRED


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Equal Employment/Affirmative Action employer including Vets and Disabled. For more information, view the EEO is the Law Poster and Pay Transparency Statement. For reasonable accommodation, please email us at